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Making the intangible tangible

There are many complex systems and processes that go behind a service. How people work together. How technologies inter-link. Where the...

The measure is the team

In all my work, the key ingredient is people and good communication. Tom Loosemore has some great thinking on this:...

It's time to be human

Over the past ten years, I've seen a very welcome shift in people's understanding of real life in the work place. It's ok to be a carer...