Start date Tuesday 1 February 2022 - some thoughts as I start the journey... It’s taken a long time to get an opportunity like this. My...

There is more to come in the new year, but here's my journey at NHSx (collaborating with NHSDigital) so far. My Twitter stream and weekly...

Working with three public sector organisations • Leeds City Council #LocalGov • UKHSA (NHS Test & Trace) and my new home... • NHSX Thank...

Embedding People Centred Service Design in Customer Access Directorate (and City Development) My weekly notes on twitter over a year......

Looking back to our Service Jamming #Collaboration in Manchester #ServiceDesign part of Design Manchester Festival 2017...

There are many complex systems and processes that go behind a service. How people work together. How technologies inter-link. Where the...

In all my work, the key ingredient is people and good communication. Tom Loosemore has some great thinking on this:...

Over the past ten years, I've seen a very welcome shift in people's understanding of real life in the work place. It's ok to be a carer...