Making the intangible tangible

There are many complex systems and processes that go behind a service. How people work together. How technologies inter-link. Where the data comes from and where it surfaces. How things work over time. How all these contributing elements come together is the business of service design. Making a service visible is key. Long reports, endless pages of text make quick access to the info you need at a certain point in time more than difficult. Maps not only show you what happens b