Kathryn Grace

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ABOUT KATHRYN

Kathryn Grace has worked in design led, people centred innovation for over two decades. After starting her career in a top design studio in London she is now a leading voice in the global service design community.

Kathryn is a highly experienced design practitioner whose impact is demonstrated not only in the depth of the work that she does but also in the breadth of events, communities, networks and teams she has developed across the UK. She has lived and breathed the end to end design process from research, to design, through to delivery.


Kathryn has worked with Leeds City Council, Co-op Digital, Stick People HQ, NHS, Konnektis, HealthSpark, EE, Orange, Elsevier, Samaritans, Mencap, Habitat, Design Museum, WHSmith, Independent on Sunday and Royal Mail.

In addition Kathryn sits on the UK committee of the Service Design Network and is a volunteer at the Global Service Jams HQ. She contributed to the book This is Service Design Doing, has written for The Service Gazette and is included in A Day is not Enough, a book celebrating women in design. 

 

SERVICES

Different ways of working to meet different business needs

SERVICE DESIGN CONSULTANCY

Contracts and
smaller projects
in-house/externally

SKILL SHARING THROUGH JAMS & WORKSHOPS

Enabling teams and individuals to learn 
by 'doing' (bespoke to client needs)

IN PROJECT TRAINING

Working on real projects, in-house with teams as mentor
and lead.

 

CLIENTS

LEEDS CITY COUNCIL

2015, 2016, 2019
Customer Access & City Development

CO-OP DIGITAL

2017-2018
Food, Community  & Insurance

NHS

2013, 2016
LYPFT Partnership

EE

2007-2013
Orange & EE

 

PORTFOLIO

Kinds of work

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USER RESEARCH

Exploring to understand problems and discover user needs

StartUp: HealthSpark

MAPPING

Understanding how your service works from beginning to end

Co-op Digital: Food - Store Hub

SKETCHING

Drawing/sketching and making ideas visual eg.digital interfaces or storyboarding

Co-op Digital: Food - Shifts

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PROTOTYPING

Making working models of a service to enable user testing and concept development
Leeds GovJam

USER TESTING

Testing out working prototypes with real users to see what works

Co-op Digital: Food - Shifts

VISUAL STORY TELLING

Illustrating how things work, sharing insights and helping people to understand a story

We Care Design:

Dementia Story

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TEAM WORKING (AGILE)

Multi-disciplinary teams working together to fast track product and service  development
Co-op Digital: Food - Shifts

SKILL SHARING

Sharing tools, methods and skills - enabling teams to learn by doing

Leeds GovJam

TALKS

Sharing experiences, observations, learning and ways of working to create debate

Leeds GovJam

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BUILDING COMMUNITIES

Bringing service design practitioners together, across organisations, cities, the UK and the world

Leeds GovJam

EVENT MANAGEMENT

Working with partners to create bespoke events, jams and talk events

Service Design Jam Days
Design Manchester

COACHING & MENTORING

Investing in the next generation of service designers

 

WHAT IS SERVICE DESIGN?

Some good books to start you off:

This is Service Design Doing

https://www.thisisservicedesigndoing.com/

Co-created

The most recent publication
Good Services
https://blog.louisedowne.com/2019/08/28/good-services-out-this-november/

by Lou Downe

The best way to learn is by doing...
you can attend one of the many jams organised by Global Jams and hosted locally in over a hundred cities around the world. 

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BLOG

Some key thinking...

 
 

SAY HELLO!

 
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